The corporate enterprise arm of Philippine Long Distance Telephone (PLDT) Co. expects to close a deal for its cloud-based contact center service technology offering by February next year.
“There are a lot of discussions happening today with a lot of BPOs (business process outsourcing) expressing their interests. Even the companies in the United States are talking to us,” PLDT ALPHA Enterprise Head Juan Victor I. Hernandez told BusinessWorld in a chance interview last week.
Last month, the firm launched the country’s first cloud-based contact center service technology in a bid to get more clients from the business outsourcing management sector.
“The interest that we are seeing is encouraging,” Mr. Hernandez said.
The firm hopes to close a deal on February next year, but is still looking into the possibility of netting one before the year ends.
“A lot of them are looking at it immediately for short term ramp-ups. One is interested in making it possible for their February Valentine’s day campaigns. But we are trying to see if we can close a deal before the end of the year,” Mr. Hernandez said.
He could not, however, go into the financial details of the project.
PLDT, the parent firm of PLDT ALPHA Enterprise, posted a P28.995 billion net income in the nine-month period ending September, 2.24% more than the previous year’s P28.359 billion, driven by a 3% rise in revenues to P124.585 billion from P121.363 billion that outpaced a mere 1% growth in expenses to P89.220 billion from P88.134 billion.
