Services like Basecamp, MailChimp, Zendesk, Shopify, and Salesforce all have one thing in common: they rely on the cloud...
Tag Archive for: Customer Service
There's a growing army of unhappy, sometimes bitter and angry customers who take to social media to vent their...
Social media changes everything. Marketing, sales, customer service, they're no longer departments; engagement is now a way of business. Digital...
As I get more involved in social media for business -- I'm doing a lot of that lately --...
Once your startup hits the market, there’s reason to celebrate — but this is only the beginning. The next...
