E-commerce has changed the way we buy, sell, package and send goods, and two recent developments highlight just how it is transforming the billion-dollar logistics industry.
The first development was Singapore Post (SingPost) acquiring parcel delivery company Couriers Please in Australia for $95 million in December 2014. The second occurred last month when Japan Post made a $6.5 billion takeover bid for Toll Holdings.
Arguably, the disruptive force of e-commerce has played an important role in these transactions eventuating and they make an interesting case study of how global companies are continually being shaken-up by the digital sphere.
Like many postal organisations across the world who have declining revenues and profits, SingPost and Japan Post are contending with shrinking mail volumes in an increasingly digital world. Certainly, Australia Post’s recent forecast of its first company-wide financial loss since 1982 is another proof point locally.
Addressing this requires a transformation of a business model that has existed for generations. For SingPost and Japan Post, that includes an international strategy with a bigger footprint to take advantage of the e-commerce wave. It’s a strategy that leverages off postal operators’ expertise of owning the consumer relationship — a big advantage in the e-commerce world of B2C deliveries.
In contrast, the major parcel carriers are dealing with the legacy of operations built for servicing B2B deliveries. They are also subject to a disruption that is affecting every business — the shift in control away from providers to customers. Customers, of course, have always been important to parcel carriers. But it’s a capital intensive business model and to efficiently deliver many millions of parcels a year requires an operation based on calibration and control. By necessity, carriers set requirements and limitations for customers to live within.
But that’s starting to change as logistics companies recognise the power shift. Collectively e-commerce customers now have what matters most to capital intensive operations — significant parcel volume. And they are using this power to influence “disruptive logistics” — the push for more convenience, more service, more choice, and faster delivery, to give their online business a competitive edge. This includes e-commerce giants such as Amazon, Alibaba, eBay and Grays Online. Some are becoming more directly involved in logistics, such as Alibaba who became a 10 per cent shareholder of Singapore Post in 2014 with a representative on the SingPost board, and Amazon who is building its own capacity to do more of what parcel carriers do.
This is the age of the e-commerce customer. They know more and expect more. But who exactly is an e-commerce customer? In today’s multi-channel world the definition captures just about every business and most consumers. E-commerce is a mainstream activity and according to the market research company eMarketer, there is still massive growth potential in Australia. If you’re in logistics, this is not the time to be wedded to a business model that has worked well in the past. Customer expectations have shifted and only those that adapt to the change will prosper.
Whilst e-commerce is enabling the change, it is the customers who are the force behind the change and indirectly shaping business strategy and investment focus for the likes of Japan Post and SingPost. For Australian customers, the combined capabilities in operations and technology of international postal and local logistics companies will result in more innovative solutions. Postal organisations are B2C parcel delivery specialists.
Whilst Toll and Couriers Please have already made innovations in this area, they will no doubt learn a lot from their parent companies expertise in B2C. Customers will benefit with more choice and flexibility and we can expect to see significantly more choice in the ‘last mile delivery’ options. The acquisitions by Japan Post and SingPost will ultimately be a big win for Australian e-commerce customers.
![[Singapore] Samsung Developer Day](https://xcluesiv.com/blog/wp-content/uploads/2014/03/Singapore-Samsung-Developer-Day.png)
Comments are closed.
Does your blog have a contact page? I’m having problems locating it but, I’d like to send you an email.
I’ve got some creative ideas for your blog you might be interested
in hearing. Either way, great blog and I look forward to seeing it improve over time.
Highly energetic blog, I enjoyed that a lot. Will there
be a part 2?
Amazing issues here. I’m very glad to look your
post. Thank you a lot and I am having a look ahead to touch you.
Will you please drop me a mail?
Hey very nice blog!
It’s actually a nice and useful piece of info.
I’m satisfied that you just shared this useful information with us.
Please stay us up to date like this. Thanks for sharing.
What i do not realize is in reality how you are now not actually much more well-appreciated
than you may be now. You are very intelligent. You know thus considerably in the
case of this subject, made me in my view consider it from numerous varied angles.
Its like men and women don’t seem to be interested
except it is something to do with Lady gaga!
Your individual stuffs great. At all times handle it up!
Thanks a bunch for sharing this with all folks you really recognise what you’re speaking approximately!
Bookmarked. Please additionally consult with my web site =).
We could have a link alternate agreement among us
Nice weblog here! Also your website lots up very fast!
What web host are you the usage of? Can I get your associate hyperlink
to your host? I wish my website loaded up as
fast as yours lol
Tremendous things here. I am very satisfied to look your article.
Thanks a lot and I am looking forward to touch you.
Will you kindly drop me a e-mail?
Awesome site you have here but I was wondering if you knew of
any discussion boards that cover the same topics discussed in this article?
I’d really like to be a part of community where
I can get advice from other experienced individuals that share the same interest.
If you have any recommendations, please let me know.
Thanks a lot!
It’s actually a nice and helpful piece of info. I am glad that you shared this useful information with us.
Please stay us up to date like this. Thanks for sharing.
Every weekend i used to pay a quick visit this site, because i wish for enjoyment, since this this site conations genuinely nice funny data
too.
Terrific post however I was wanting to know if you could write a
litte more on this subject? I’d be very thankful if you could elaborate
a little bit further. Kudos!
This article will help the internet visitors for creating new
webpage or even a weblog from start to end.
I blog quite often and I really appreciate your content.
Your article has truly peaked my interest. I will book mark your blog
and keep checking for new information about once per
week. I subscribed to your Feed too.
My brother suggested I might like this website. He was
once entirely right. This publish truly made
my day. You can not believe just how much time I had spent for this info!
Thank you!
Hi, I would like to subscribe for this web site to obtain newest updates, so where can i
do it please help.
Hey! I’m at work surfing around your blog from my new iphone 4!
Just wanted to say I love reading through your blog and look forward to all your posts!
Keep up the great work!
Right away I am ready to do my breakfast, once
having my breakfast coming over again to read more news.
If you wish for to grow your experience simply keep visiting this web
site and be updated with the newest gossip posted here.
Hey there! I know this is kind of off topic but I was wondering if you knew where I could find a
captcha plugin for my comment form? I’m using the same blog
platform as yours and I’m having problems finding one?
Thanks a lot!
Interesting blog! Is your theme custom made or did you download it from somewhere?
A design like yours with a few simple adjustements would really
make my blog jump out. Please let me know
where you got your theme. Thanks a lot
wonderful issues altogether, you just received a
new reader. What may you recommend in regards to your post that you made some days ago?
Any certain?
I’m really enjoying the design and layout of your website.
It’s a very easy on the eyes which makes it much more enjoyable for me to come here and visit more often. Did you hire out a designer
to create your theme? Outstanding work!
If some one desires expert view about blogging then i advise
him/her to visit this website, Keep up the pleasant work.
I am really loving the theme/design of your weblog. Do you ever run into any web browser compatibility
problems? A number of my blog visitors have complained about my website not working correctly in Explorer but looks great in Firefox.
Do you have any tips to help fix this issue?
What’s Taking place i’m new to this, I stumbled upon this I’ve discovered It absolutely
useful and it has helped me out loads. I’m hoping to contribute
& aid other users like its helped me. Great job.
Great goods from you, man. I have understand your stuff previous to and you are
just too wonderful. I really like what you’ve acquired here, really like what you’re saying
and the way in which you say it. You make it enjoyable and you still care
for to keep it smart. I can’t wait to read much more from
you. This is really a great website.
Greetings! Quick question that’s entirely off topic.
Do you know how to make your site mobile friendly?
My web site looks weird when browsing from my iphone. I’m trying to find a template or plugin that might
be able to correct this problem. If you have any suggestions,
please share. Cheers!
Howdy just wanted to give you a quick heads up. The words in your content seem to be running off the screen in Internet explorer.
I’m not sure if this is a formatting issue
or something to do with browser compatibility but I figured I’d post to let
you know. The layout look great though! Hope you get the problem resolved
soon. Kudos
Wow that was unusual. I just wrote an incredibly long comment but after I clicked submit my comment didn’t appear.
Grrrr… well I’m not writing all that over again. Anyway, just wanted
to say wonderful blog!
I truly love your blog.. Excellent colors & theme.
Did you create this website yourself? Please reply back as I’m
attempting to create my own personal website and want to know where you got this from or
what the theme is called. Kudos!
I have been browsing on-line more than three hours nowadays, yet I never found any fascinating article
like yours. It is lovely price sufficient for me.
In my opinion, if all webmasters and bloggers made good content material as you did,
the internet will be a lot more useful than ever before.
Greetings from Ohio! I’m bored to death at work so I decided to browse your
site on my iphone during lunch break. I enjoy the information you
provide here and can’t wait to take a look when I get home.
I’m shocked at how fast your blog loaded on my phone ..
I’m not even using WIFI, just 3G .. Anyhow, fantastic site!
It’s remarkable designed for me to have a website,
which is good in favor of my experience. thanks admin
I’m not sure exactly why but this weblog is loading extremely slow for me.
Is anyone else having this problem or is it a
problem on my end? I’ll check back later and see if the problem still exists.
Thanks for the good writeup. It in fact used to be a entertainment account it.
Look advanced to more introduced agreeable
from you! However, how can we keep in touch?
Good answer back in return of this difficulty with firm arguments and explaining everything on the topic of that.
Inspiring story there. What occurred after? Thanks!
Coming across your website was a delight.
Brimming with knowledgeable content and witty commentary, which isn’t easy to come by
these days. value the effort you’ve put into your work.
Your post is captivating. You bring a new perspective that is ignited my interest.
Can’t wait to reading what you post next.
I simply had to leave a comment. Your posts speak with me on a profound level.
If you’re thinking about offering a newsletter, sign me up!
It would be a joy to have your insights delivered right to my inbox.
Your article struck a chord with me. Rarely do you find a blog that encourages you
to ponder. Keen to read more of your thoughts and encourage you to keep writing.
Your piece felt like a breath of fresh air. With so
much noise online, it’s great to encounter content that’s as enriching and entertaining as yours.
Looking forward to more
This syntax provides a variety of options for creating a positive and encouraging blog comment that compliments the author’s work and expresses a desire
to continue engaging with their content.
Every once in a while, I come across a blog that truly stands
out due to its compelling content. Yours is undoubtedly one of those rare gems.
The way you weave your words is not just educational but also remarkably
entertaining. I commend the dedication you show towards your craft and eagerly look forward to your future posts.
In the plethora of the digital world, it’s a pleasure to find a writer who invests genuine passion into their work.
Your posts not only provide valuable insights but also provoke meaningful dialogue.
Please consider me a lifelong fan from this point forward.
Your blog has become a go-to resource for me, and I can’t help but peruse it often for fresh insights.
Each post is like a tutorial in the subject matter,
conveyed with eloquence and charm. Could you offering a subscription service or a monthly newsletter?
I am keen to get more of your knowledge straight to my inbox
Your distinctive approach to topics is both refreshing and rare, it’s highly sought after
in today’s internet landscape. Your ability to analyze
complex concepts and share them in a user-friendly way is a talent that should not go unnoticed.
I eagerly await your next article and the dialogues they’ll foster.
It’s rare to find a blog that provides both a brain gym and a soulful dialogue.
Your posts do just that, offering a harmonious blend of intellectual stimulation and personal connection. The
audience you’re nurturing here is evidence to your effect and
expertise. I’m anxious to see where you’ll take us next and I’m all in for the ride.
Upon spending several hours exploring the depths of the
internet today, I must say that your blog is like
a beacon of knowledge. Never before have I come
across such a trove of compelling thoughts that resonate
on a substantial level. Your penchant for elucidating complex subjects with elegance and sharpness is commendable.
I’m patiently waiting for your upcoming article, believing it will deepen my understanding even further.
In today’s age of information, where content saturation is the norm,
your blog stands out as a bastion of authenticity. It’s a privilege to discover a corner of the web that adheres to fostering
knowledge expansion. Your articulate posts ignite a desire for
learning that many of us seek. I would be honored if there’s a way to subscribe
for direct notifications, as I would hate to miss a single thought-provoking
entry.
Your blog is a testament to what dedicated blogging is all about.
Each entry you craft is brimming with actionable takeaways and
rich narratives that keep me thinking long after I’ve left the page.
Your narrative is a much-needed addition to the frequently crowded digital landscape.
If you have an exclusive subscription, count me as an eager participant to
join. Your writing is deserving of following.
I find myself visiting to your blog time and again, drawn by the standard
of discourse you initiate. It’s clear that your blog isn’t just a
medium for sharing thoughts; it’s a gathering for curious minds who desire purposeful
engagement. Your commitment toOf course!
From the moment I started perusing your blog, I realized it was something unique.
Your talent to delve into intricate topics and unravel them for
your audience is truly noteworthy. Each article you share is a wealth of insights, and I
constantly find myself eager to read what you’ll delve into next.
Your commitment to high-quality content is evident, and I anticipate that you’ll continue sharing such invaluable perspectives.
Your posts is a beacon in the sometimes turbulent waters of online content.
Your comprehensive explorations into diverse subjects are not only
informative but also incredibly captivating.
I appreciate the way you combine meticulous investigation with relatable examples, producing posts that are both enlightening and
entertaining. If there’s a method to sign up for updates
your blog or enter a mailing list, I would be delighted to be informed of your latest musings.
As a fellow writer, I’m inspired by the enthusiasm you inject into each blog entry.
You have a talent for making even the most esoteric topics comprehensible and intriguing.
The way you break down ideas and link them to larger contexts is nothing short of artful.
Please tell me if you have any online courses or e-books in the works, as I would be eager to be guided by your expertise.
It’s not often to come across a blog that resonates with both intellect and
emotion. Your articles are crafted with a level of insight that speaks to the core of the human condition. Each time I read your blog, I leave more informed and stimulated.
I’m curious to know whether you have plans to
As soon as I began perusing your blog, I knew it was something special.
Your ability to plunge into challenging topics and unravel them for your readership is truly
noteworthy. Each article you share is a wealth of insights, and
I always find myself eager to read what you’ll delve into next.
Your commitment to high-quality content is evident, and I anticipate that you’ll
persist offering such precious insights.
I just couldn’t depart your site prior to suggesting that I actually
loved the usual info an individual supply in your guests? Is going to be back frequently in order to investigate cross-check new posts
It is the best time to make some plans for the future and it is time to be happy.
I have read this post and if I could I wish to suggest
you few interesting things or advice. Perhaps you could write next articles referring to this article.
I desire to read more things about it!
My brother suggested I might like this website. He used to be entirely right.
This put up truly made my day. You cann’t imagine
simply how much time I had spent for this information! Thank you!
Thanks for sharing your thoughts. I truly appreciate your
efforts and I will be waiting for your further write ups thanks once again.
What a data of un-ambiguity and preserveness of valuable experience about unexpected emotions.
Wonderful goods from you, man. I have understand your stuff previous to and you
are just extremely magnificent. I really like what you’ve acquired here, certainly like what
you’re saying and the way in which you say it. You make
it entertaining and you still take care of to keep it
sensible. I can not wait to read much more from you.
This is really a tremendous website.
Do you mind if I quote a couple of your posts as long as I provide credit and
sources back to your webpage? My blog site is in the exact same niche as yours and my visitors
would definitely benefit from some of the information you
present here. Please let me know if this ok with you. Thanks a lot!
I’ll right away take hold of your rss as I can not to find your email subscription hyperlink or newsletter service.
Do you’ve any? Please permit me recognize so that I could subscribe.
Thanks.
I’m impressed, I must say. Seldom do I come across a blog that’s both educative and entertaining, and without a
doubt, you’ve hit the nail on the head. The issue is
something that not enough people are speaking intelligently about.
Now i’m very happy I came across this during my hunt
for something regarding this.
Currently it seems like BlogEngine is the best blogging
platform out there right now. (from what I’ve read) Is that what you are using on your blog?